Frequently Asked Questions

Question 1

How long does it take from Velas Vallarta to the airport?

Accepted Answer

The resort is only a 10-minute drive from Puerto Vallarta International Airport. You can easily take a taxi or public transportation each way, or let your Concierge order a shuttle service for an additional fee.

Question 2

What is the fee to get access to the All-Inclusive experience at Velas Vallarta?

Accepted Answer

To learn more about the All-Inclusive fee at Velas Vallarta, please contact us at 1 877 418 2859.

Question 3

What is the difference between Puerto Vallarta and Nuevo Vallarta?

Accepted Answer

Puerto Vallarta and Nuevo Vallarta share the beautiful Banderas Bay on Mexico's Pacific coast. Nuevo Vallarta offers expansive beaches, golf courses, and modern developments, while Puerto Vallarta charms with its vibrant culture, dining, and scenic rocky coves.

For unparalleled luxury in Nuevo Vallarta, we recommend Grand Velas Riviera Nayarit, a family resort recognized with AAA 5 Diamonds. It features beautifully decorated ocean-view suites, gourmet dining, and a world-class Spa.

In Puerto Vallarta, choose between two memorable options: Casa Velas or Velas Vallarta. Casa Velas is an adults-only boutique hotel featuring an infinity pool and exclusive access to Táu Beach Club. Velas Vallarta is a family resort offering spacious suites, three pools, and endless entertainment. Both provide a wonderful All-Inclusive experience.

Question 4

Where is Velas Vallarta located?

Accepted Answer

Velas Vallarta is located in La Marina Vallarta area at Puerto Vallarta, Mexico. The resort is situated on the beautiful Banderas Bay and is just a short distance from the Puerto Vallarta International Airport. The address of Velas Vallarta is Av. Costera S/N, LH2, Fracc. Marina Vallarta, 48354 Puerto Vallarta, Jalisco, Mexico.

Question 5

Is Velas Vallarta All-Inclusive?

Accepted Answer

Situated on the emerald waters of Banderas Bay on a gorgeous sand beach, Velas Vallarta is an All-Inclusive resort that offers everything you need for a memorable Puerto Vallarta vacation. Enjoy oceanfront gourmet restaurants, an exciting Kids' Club, and nightly entertainment. Experience the best of All-Inclusive bliss at Velas Vallarta, the perfect destination for family fun and relaxation in Mexico's Pacific Coast.

Question 6

How far is the resort from Puerto Vallarta's downtown?

Accepted Answer

Velas Vallarta is located just 20 minutes from Puerto Vallarta’s downtown and easily accessible by public transportation, taxi, or car.

Question 7

Do all suites have ocean views?

Accepted Answer

With the exception of Deluxe Studios, all suites and accommodations at our beachfront resort offer at least a partial view of Banderas Bay and the Mexican Pacific.

Question 8

Are there vegetarian or specialty dining options?

Accepted Answer

Yes! Each dining outlet at Velas Vallarta offers delicious vegetarian and vegan menus, with several restaurants offering gluten-free selections; kosher food can be arranged in advance at an additional charge.

Question 9

What is the All-Inclusive rate for kids?

Accepted Answer

Children up to age 3 enjoy free All-Inclusive accommodations with an adult reservation, while the discounted kids’ rates apply to guests ages 4-12 years old.

Question 10

Which restaurants does Velas Vallarta have?

Accepted Answer

The resort features several on-site dining options, including:

1- La Ribera: A fine ocean-view restaurant with gourmet international cuisine served buffet or à la carte.

2- Andrea: International cuisine served buffet or à la carte with themed dinner menus featuring everything from fresh fish and seafood to French, Italian, Asian and Mexican dishes.

3- Foodies Cantina: Traditional coastal Mexican flavors such as smoked fish, cheese empanadas and classic desserts.

In addition to these restaurants, the resort also has several bars and lounges offering drinks and light snacks.

Question 11

Do you offer Day Pass?

Accepted Answer

Velas Vallarta does not offer Day Pass for visitors who are not staying at the resort. The resort only allows access to its facilities and amenities to its registered guests.

Question 12

What is the Velas Vallarta phone number?

Accepted Answer

Tel: (+52) 322 226 8673

Question 13

What are some of the activities you can enjoy at Velas Vallarta?

Accepted Answer

Some of the activities you can enjoy at Velas Vallarta are:

Kids activities: The resort has a Kids' Club with supervised entertainment for children such as crafts, games, and outdoor activities.

Golf and tennis: The resort features tennis courts and a nearby golf course where guests can play a round or two.

Relax experiences: AMET Spa offers massages, facials, and body treatments.

Yoga and fitness classes: Guests can participate in yoga and fitness classes that are held throughout the day.

Entertainment: The resort offers nightly activities that includes cultural and city tours, morning and nightly shows, and theme nights.

Activities are subject to change according to the season without prior notice. Please verify with your Concierge at the time of your stay.

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