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|Guest •||March 29, 2020|
A very relaxed atmosphere for families
A great place to go as family and for family reunions. Very relaxed, laid back atmosphere. Not too many activities offered by the resort. Food is good but the repetitiveness of the menu items day after day is a little tiresome. If they change the menu for each day, I would give a 5 star instead of a 4 star. Excellent, courteous people manage and serve at the restaurants. Cleaning services should be commended for the way they look after the property and the rooms. We upgraded to one of the suites with three bed rooms and that was the best decision we made! We were with our two children and their spouses, an infant and a toddler. They even provided a crib for the infant and extra bed for the toddler. They were very accommodating
|Guest •||March 24, 2020|
Best resort experience we've ever had
Everything is top-notch here. The customer service is unparalleled, all the way from the travel coordinator booking your flights to the servers on the pool deck keeping you well fed and hydrated. We recommend this resort to everyone we know - families, couples, adults - it's really the perfect fit for anyone looking to get away
|Guest •||March 24, 2020|
Fabulous family get away!
Excellent service, clean rooms, great food, wonderful beach. Absolute paradise! The morning yoga class is a fantastic way to wake up each day. Luis at the swim up bar is amazing, Raul at Andrea is the best and made each meal a ton of fun
|Guest •||March 22, 2020|
We just returned . The resort itself was beautiful. Our waiter at the pool and all the servers in the restaurant were SO personable. They made you feel like you were the only customer. It was also a stressful time because the coronovirus statistics were growing daily. I reported a lady to guest services that was getting in and out of the pool coughing and sneezing and told her husband her fever would not come down. It made all of us uncomfortable. I asked them to santitize the pool railings that she was using, I sat there for 2 hours. They never came to check on her nor did they sanitize the pool railings. They also did not implement social distancing in the restaurants and continued to have the buffets, they should have someone with a mask serving the items so every guest didn't touch the same spoon over and over. This disease is new to all of us But I didn't see any changes but a bottle of hand sanitizer on the server stations. Overall I would have had a better experience if the virus wasn't happening but I will give it another try in the future.