Read Reviews of Vela Vallarta, a Family Beach Resort in Puerto Vallarta

Most days were 5 star service, our last day Ribera restaurant dropped the ball… We brought our 1 year old baby and it was the 3rd day straight they didn’t have enough high chairs for babies. He’s at the age where he needs a high chair or one of us has to hold a squirming child while the other parent rushes to eat then takes turns holding baby. As a family resort this is a necessity to have enough high chairs for babies. But the real drop of the ball was when I ordered the vegetarian pancakes with peanut butter. This is on the menu, I didn’t request changes to it. My husband got his order within 5-10 minutes like normal but I did not get mine, that’s fine, but then 30 minutes go by. I’m looking around and the manager comes over to tell me that the pancakes are still coming. I wait longer my husband is done eating and the baby wants nothing to do with a table anymore and starts crying. So they leave while I wait for my food. Another 15 min go by and I ask our waiter… he said “did you order that?” ☹️ he had no idea I was sitting there for 45+ minutes without any food ? He goes to check and then I hear nothing. 20 more minutes go by, I go find the manager again and she goes to find out what’s going on in the kitchen. About 10 more minutes go by, and I receive burnt pancakes and the tiniest squirt of peanut butter. It was upsetting because my family had left a while ago and when I finally got the dang pancakes they were burnt and not even good! I left still hungry after all that! What made it worse was the waiter did not advocate or was aware. This was around 8am and it wasn’t even super busy yet when I had ordered. Also I don’t know if the resort would like me to say this but I must: We had booked the resort’s VIP service to drive us from the airport when we arrived to the resort. It took over an hour of waiting in the heat to get in a car. We found out an uber is much quicker and only $6 (US Dollars) much cheaper too! We ended up doing Ubers the rest of the trip and back to airport on return without any issue. Aside from our terrible pancake experience, the resort staff was very nice and the grounds are very beautiful. Be aware some nights there are crazy fireworks that wake up baby at 9:30pm at night, the first night I woke up startled wondering what in the world is going on! We think they do it after all the weddings. Wish they would stop as again, this is advertised as a family friendly hotel and there are lots of babies and little kids going to bed before 9pm! Can you guys try something quieter? Everything was inclusive and we could order mimosas and breakfast in the AM and there were no surprise charges, so no need to worry about that they do a great job about that. The day tour was also really cool and took us to several different spots for everyone to enjoy. It was mostly an amazing trip aside for some hiccups that management should definitely discuss and work on.

Velas Vallarta is by far the best all-inclusive resort we have ever stayed at. The property is absolutely beautiful and impeccably maintained, and the level of customer service from everyone was outstanding. I would especially like to thank and recognize Ernesto and Antonio from the Andrea Restaurant. We have a child with autism who can sometimes become overwhelmed and struggle with emotional regulation. From the very beginning, both Ernesto and Antonio were incredibly thoughtful, patient, and genuinely willing to accommodate our family’s special needs. They went above and beyond, often anticipating what we needed before we even had to ask—something that is truly rare and deeply appreciated. The food was excellent and full of flavor, with both à la carte options and buffets available at all times. Overall, we absolutely loved our experience at Velas Vallarta and will definitely be returning as soon as we are able.

​We recently stayed at your hotel and absolutely loved everything. We were lucky enough to enjoy both the Christmas tree and the Three Kings Day celebrations,it was truly magical. ​The pool area is stunning; we could spend hours watching the birds, the fish, the peacocks, and the iguanas. It really feels like a slice of paradise. ​If I may, I have one small heartfelt request. We noticed a cat (perhaps more than one) roaming the grounds who looked a bit unhappy. It would be wonderful if these little ones could be looked after and given some care. Having healthy, happy cats would truly add "more angels" to your paradise, and I am sure your guests would be delighted to see them thriving. ​Thank you for such a memorable stay. We will definitely be back!