FAQs
Frequently Asked Questions
Got more questions?
Contact Us- Are pets allowed? Are pets allowed? Unfortunately, pets are not allowed in the resort.
- What entertainment is there at the resort? What entertainment is there at the resort? We offer daily recreational activities, sports activities and/or events in the indoor or outdoor areas. The Concierge can provide you with our activities program.
- Which services have an additional charge? Which services have an additional charge? Spa, Beauty Salon, Boutique, babysitting, laundry and dry cleaning.
- How can I contact Housekeeping? How can I contact Housekeeping? Directly through the Concierge.
- Can we use the gym? Can we use the gym? You are free to use the gym. We also have fitness trainers at no additional charge.
- How do we connect to the internet? How do we connect to the internet? The entire property has an Internet connection; access is free for all our guests.
- Do the rooms have an ocean view? Do the rooms have an ocean view? The only rooms that do not have an ocean view are the studios, and rooms located on the ground floor. The rest of the suites have at least a partial ocean view.
- I have some questions regarding the invoice. Who should I call? I have some questions regarding the invoice. Who should I call? Please contact the resort's Accounting Department for assistance.
- Is it safe to provide my credit card information to the resort through the website or by phone? Is it safe to provide my credit card information to the resort through the website or by phone? The card number registration process uses maximum security systems and devices that ensure the complete confidentiality of encrypted data.
- What credit cards are accepted? What credit cards are accepted? We accept the main credit cards: American Express - Visa - Master Card - Debit card.
- Is there an additional charge for late check-out? Is there an additional charge for late check-out? Yes, a rate of one night's stay will apply, plus tax.
- Do I have to present my identification or passport to register at the resort? Do I have to present my identification or passport to register at the resort? For all reservations, a photo ID must be presented when checking in to the resort.
- What is the resort's check-in/out time? What is the resort's check-in/out time? Check-in is at 3:00 p.m. Check-out is at noon (12:00 p.m.)