What is the resort's check-in/out time?

Check-in is at 3:00 p.m. Check-out is at noon (12:00 p.m.)

Do I have to present my identification or passport to register at the resort?

For all reservations, a photo ID must be presented when checking in to the resort.

Is there an additional charge for late check-out?

Yes, a rate of one night's stay will apply, plus tax.

What credit cards are accepted?

We accept the main credit cards: American Express - Visa - Master Card - Debit card.

Is it safe to provide my credit card information to the resort through the website or by phone?

The card number registration process uses maximum security systems and devices that ensure the complete confidentiality of encrypted data.

I have some questions regarding the invoice. Who should I call?

Please contact the resort's Accounting Department for assistance.

Do the rooms have an ocean view?

The only rooms that do not have an ocean view are the studios, and rooms located on the ground floor. The rest of the suites have at least a partial ocean view.

How do we connect to the internet?

The entire property has an Internet connection; access is free for all our guests.

You are free to use the gym. We also have fitness trainers at no additional charge.

How can I contact Housekeeping?

Directly through the Concierge.

Which services have an additional charge?

Spa, Beauty Salon, Boutique, babysitting, laundry and dry cleaning.

What entertainment is there at the resort?

We offer daily recreational activities, sports activities and/or events in the indoor or outdoor areas. The Concierge can provide you with our activities program.

Unfortunately, pets are not allowed in the resort.

Velas Vallarta FAQs

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Frequently Asked Questions

What is the resort's check-in/out time?

Check-in is at 3:00 p.m. Check-out is at noon (12:00 p.m.)
Do I have to present my identification or passport to register at the resort?

For all reservations, a photo ID must be presented when checking in to the resort.
Is there an additional charge for late check-out?

Yes, a rate of one night's stay will apply, plus tax.
What credit cards are accepted?

We accept the main credit cards: American Express - Visa - Master Card - Debit card.
Is it safe to provide my credit card information to the resort through the website or by phone?

The card number registration process uses maximum security systems and devices that ensure the complete confidentiality of encrypted data.
I have some questions regarding the invoice. Who should I call?

Please contact the resort's Accounting Department for assistance.
Do the rooms have an ocean view?

The only rooms that do not have an ocean view are the studios, and rooms located on the ground floor. The rest of the suites have at least a partial ocean view.
How do we connect to the internet?

The entire property has an Internet connection; access is free for all our guests.
Can we use the gym?

You are free to use the gym. We also have fitness trainers at no additional charge.
How can I contact Housekeeping?

Directly through the Concierge.
Which services have an additional charge?

Spa, Beauty Salon, Boutique, babysitting, laundry and dry cleaning.
What entertainment is there at the resort?

We offer daily recreational activities, sports activities and/or events in the indoor or outdoor areas. The Concierge can provide you with our activities program.
Are pets allowed?

Unfortunately, pets are not allowed in the resort.

Velas Vallarta - Frequently Asked Questions