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A Check-in is at 3:00 p.m. Check-out is at noon (12:00 p.m.)
A For all reservations, a photo ID must be presented when checking in to the resort.
A Yes, a rate of one night's stay will apply, plus tax.
A We accept the main credit cards: American Express - Visa - Master Card - Debit card.
A The card number registration process uses maximum security systems and devices that ensure the complete confidentiality of encrypted data.
A Please contact the resort's Accounting Department for assistance.
A The only rooms that do not have an ocean view are the studios, and rooms located on the ground floor. The rest of the suites have at least a partial ocean view.
A You will be provided with a unique code to connect to the internet during your stay, at no additional charge.
A You are free to use the gym. We also have fitness trainers at no additional charge.
A Directly through the Concierge.
A Spa, Beauty Salon, Boutique, babysitting, laundry and dry cleaning.
A We offer daily recreational activities, sports activities and/or events in the indoor or outdoor areas. The Concierge can provide you with our activities program. 
A Unfortunately, pets are not allowed in the resort.
A Taxis: $120 pesos or $12 dollars; paying in pesos is recommended, as taxis use the exchange rate of $10 pesos per dollar. City bus fare: $7.50 pesos per person.
A We recommend reserving tours with Vallarta Adventures, which works directly with the resort.  Tours have an additional cost.
A The dress code for Andrea restaurant is casual/formal, and casual for La Ribera. Men must wear shirts or t-shirts with sleeves (no sleeveless shirts or beachwear).
A Yes. We have a vegan menu and vegetarian options on all our menus.
A Starting at 7:30 a.m.
A No, reservations are only required for dinner at Andrea restaurant.
A Reservations can only be made the same day; we are unable to take reservations in advance.
A We are happy to offer you different options and our Chef can even contact you to better understand your needs.
A Our menus do not offer kosher food; however, you may request kosher food in advance, at an additional charge.
A

We will be glad to provide you with a small detail such as a cake or dessert to make your celebration special.

A Our restaurants close at 10:30 p.m.
A Receptions may be held on the beach, terrace or indoor reception halls.
A The included ceremony is strictly symbolic. To have legal value, additional services are required to process documentation, and for the judge. To have religious value, the ceremony must be carried out in a church. Velas Vallarta does not have a church or chapel.
A House décor:
  • Table centerpieces: round glass vases with seasonal flowers from our garden
  • White chairs and linens
  • Chinese lanterns and bamboo with white linens 
  • Under-table uplighting
A Yes, you'll just need to pay a 20% recuperation fee.
A On the beach, until 12:00 a.m., however you may continue the celebration in an indoor event space.
A Kids ages 0-4 are free; kids' rates apply to ages 5 and over. 
A Yes, as long as they purchase a wedding pass, at a cost of $180 USD.
A Rooms or suites must be paid for regardless of whether they are ultimately occupied.
A Yes, it is a luxury oceanfront suite.