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Read Reviews of Vela Vallarta, a Family Beach Resort in Puerto Vallarta

Velas Vallarta is dedicated to providing the ultimate all-inclusive vacation on Mexico's Pacific coast. Exceptional guest experiences are our goal, and we are pleased to be one of the best-rated and reviewed all-inclusive family resorts in Puerto Vallarta across the web. Read the latest reviews from sites including TripAdvisor, Yelp, and Google to learn more and start planning your getaway to the beach.
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Guest   •   April 04, 2004

Great setting, average meals

My wife & I were guests of time share members from another RCI facility. Overall I'd say our experience was very relaxing, accommodating and a delight.We arrived on 2/21/04 at around noon (for 7 days), and knew the "sharks" were ot to sell us a time share. I concur with previous comments, that the sellers are overbearingly persistent to the point of following you as you walk away saying  no gracias. Be aware that your persistence just needs to exceed theirs. For example, eon day 2, we walked into the lobby, which is where all the sharks hang out, and were asked if we had signed up for the tour? Of course, we said, no gracias. She then asked if she could have our name so that she could place our names on a list. We said, no. She then said we d continue to be harassed until our names were on her  do not call list. Rrrriiiiiight!Once we got past the  shark issue, our time there was very enjoyable. We were in a 2 bedroom suite, with a balcony. Our room was very well kept, linens were changed daily (we also tipped our housekeepers daily, as opposed to the all inclusive end-of -stay tip, as the housekeepers changed about every 2 days). We found this to be very rewarding, as by the third day we had little floral arrangements left in our bedroom and living area. We had one instance of ants, contacted housekeeping, and they took care of it within an hour.For meals, the food quality was certainly was not a five star affair, though the location (we had breakfast by the ocean-shore restaurant), and food service, was wonderful. Again, we found that being gratuitous, paid off huge as our time there progressed (letting the same waiter serve us each meal, breakfast & lunch). As soon as we needed a cappuccino refill, he was there with it. Dinner was the one area (other than the  sharks ) that I d say, caused us to rate Velas a 3. It s not that the food was horrible, or not edible, but you could tell that it was kept in warming trays before being served. The presentation was nice, and because we purchased the all inclusive package, we could literally eat & drink without limit, yet the quality of the evening meal was average.Being that we were guests of RCI members, and not having a choice regarding the all in package, though it was very nice and had a very relaxing time, I probably wouldn t go there again
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Guest   •   November 10, 2019

Be cautious with package purchases

The resort is very nice and the waitstaff and activities staff are extremely friendly. Be very, very cautious when you purchase a package as what they "sell" you is definitely NOT what you get. I had ongoing back/forth email communications directly with the resort. I authorized them to charge my card for a specific package where I had restated in writing what I would be receiving. When we arrived we learned that they would not be providing us the additional amenities as we had agreed upon and paid for. The resort is nice - but you pay a huge premium in order to stay there & the management absolutely did not even attempt to resolve the issue. Proceed with caution
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Guest   •   July 13, 2019

Not Very Impressed

We were really somewhat disappointed with our stay at the Velas Vallarta for a number of reasons. First I'll list the pros of this hotel. Pros: Top-notch customer service, especially in the restaurants. Nice grounds, spacious rooms, good beach, great breakfast buffet, fantastic food, good location, really comfortable sleep. Cons: Only two restaurants to choose from. The pool wasn't all that great. Room decor and furnishings are a bit dated and not very luxurious, minimal offerings in the mini bar, poor quality alcoholic beverages - very stingy with the alcohol, poor menu selection (more about that below). One of the things we liked least about this hotel was the fact that it had only two restaurants, and what made that worse was that they were themed. In other words, one night would be Mexican night and another Asian night, and so forth. You were only able to order items for the theme of the day. We would prefer to order what we want, when we want. We were really wanting a good Mexican meal and were disappointed twice while at the hotel. The day we arrived they were having a Mexican Fiesta buffet with entertainment. The buffet was mediocre at best and the entertainment was so-so. Then we waited for Mexican night at the Andrea restaurant and were again disappointed. The food was good, but it wasn't what we were expecting or wanted. It was contemporary Mexican food. It was very delicious, but we were really in the mood for a more traditional Mexican meal. In order to get that, we had to go to a restaurant outside of the hotel. And finally, we were very displeased with the quality of the alcoholic drinks available at the hotel. The piña coladas were made from a mix and if they had any alcohol at all, I certainly couldn't taste it. There margaritas were somewhat better, but they were pretty stingy with the tequila there too. Overall, we were not pleased with the all inclusive feature of this hotel. We will not be coming back
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Guest   •   August 21, 2019

Pretty nice place

Staff are amazing (shout out to Rafael and Monica in the beach side restaurant). They take very good care of you and genuinely want you to have a good vacation. 5 stars. Grounds are well taken care of. 3 pools, 1 with a swim up bar and a lazy river. They could benefit from some slides etc for the kids. 3 stars. Food is OK, not great just OK. But this might be because we're a vegan family and they have limited options. After 1 week we'd tried everything off the vegan menu. 3 stars. Kids activities is a little fragmented. We have a 4 year old and an 8 year old and they catered for about 50% for each of them. Compared to other resorts we've been to, the kids center could use some improvement. 3 stars. Rooms and the hotel itself is definitely a little dated and showing signs of aging. Our ceiling fan was loose on the ceiling so we had to turn it off at night otherwise it was too noisy to sleep through. 2 stars. Overall, we had a good vacation but I'd probably look at other resorts for our next trip
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