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Puerto Vallarta Resort Reviews

Velas Vallarta is an all-inclusive resort in Puerto Vallarta, Mexico, dedicated to providing the ultimate vacation experience. Read the latest reviews of our resort and imagine your next family vacation in this oceanfront paradise. From sumptuous suites to gourmet dining to spa treatments, Velas Vallarta captivates your spirit. We're proud to share reviews of our breathtaking resort, so you can see why our guests are always smiling!
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Awesome Resort for Family Get-Away

January 12, 2018, Guest
My family of four (parents, plus a 17 year old and an 18 year old) stayed at the Velas Vallarta for 5 nights/6 days, from 12/29/17 to 1/3/18. We had an AWESOME experience there! We'd never done an all inclusive before. It's definitely pricier, but it's really nice not having to worry about expenses once you get there. This is definitely a family oriented resort. If you're a single or a couple without kids, and you want a party scene, this place won't deliver what you're looking for; however, it's perfect for families and/or couples who want a non-party, lower-key experience. Our review below is long, but hopefully you'll find it helpful! • Proximity to Airport: The hotel is less than 10 minutes from the PV airport. We really appreciated not wasting time commuting! Don't waste your money booking a shuttle to/from the airport. It's much cheaper to take a taxi. When you're at the resort there is some noise from planes flying overhead, but it really didn't bother any of the people in our party, and I never heard anyone else complain either. • All-inclusive: The all-inclusive is pretty true to its name. We were there 5 nights/6 days, and found enough activities such that we never felt the need to leave the property. Also, the only thing we had to pay extra for is that we ran out of sunscreen, so had to buy some from the gift shop. (Note: If you open an account at the hotel registration desk, and have purchased items charged to your room, you get a 20% discount on purchases.) Things we didn't do/need, but that are additional charges are: motorized sports, spa services, and laundry services. • Guest Rooms: Since my husband and I were traveling with our two teens, we stayed in a 2-bedroom suite. Thank you to the other reviewer(s) who suggested getting a room on a high floor so that our view would be optimized. We were on the 6th floor and had a beautiful view of the pools and beach. If you're below about floor 5 you'll miss that, as the palm trees will block the view. The suite had two bedrooms, a comfortable living room, two full bathrooms, a kitchen and bar with bar stools (for eating at), and a very large balcony furnished with a table and 4 chairs at one end and another two chairs with an end table at the other end. All of the suite's rooms were very spacious and clean. The bathrooms have been updated and are modern and nicely appointed. The other rooms' décor is a little dated, but really not an issue. We're pretty picky about sleeping on high quality mattresses that are comfortable, and the beds here delivered! The room had a fully stocked refrigerator (milk, juice, sodas, beer, water) and a plentiful snack basket (microwave popcorn, chips, nuts, etc.). The frig and minibar items are free if you are doing the all-inclusive package, and are restocked daily. If you run out during the day (which we did with two teens), they'll happily restock it as much as you want (again, at no charge). • Service: Only one word for it-OUTSTANDING! Though we were at the resort during peak season (over New Years) there was plenty of staff around to attend to everyone's needs. We never experienced having to stand in line, and the staff was always extremely nice, responsive and accommodating. Whether we were calling for help with a room issue (needed new batteries for the digital, in-room safe; no other room problems experienced), asking for a food item that wasn't on the restaurant menu, or anything else, the service was unfailingly fast and extremely courteous. This place really knows how to hire and train staff to establish a very customer-focused culture. • Food: There are 3 restaurants on the property. Two are formal dining and require reservations unless you want to eat dinner early. You can get same day reservations, but should do so early in the day to get the timeslot you want. One restaurant is called a "cantina", but don't let the name fool you - it's formal dining. The other restaurant always has a buffet, and also a menu to choose from. We ate frequently from both and found the food good. There are a lot of choices on the buffet and the menu for each meal (serves breakfast, lunch, dinner); however, the buffet doesn't vary much from day to day, so that can get a little old. They also have a grill going pool-side all day (burgers, hotdogs, fries), which is very convenient and tasty. They also serve ice cream all day and evening near the pool, and it's SOOO good! You'll want to enjoy this multiple times during your stay! Whether in the restaurants or pool-side, the wait staff are AWESOME! Room service is available 24 hours a day, and consistently took only about 20-30 minutes to arrive at our room. All of the above (including room service) is included in the all-inclusive package. • Beverages: The resort appears to serve only top shelf alcohol. While my husband speculated as to whether they fill the liquor bottles with cheaper alcohol overnight, I don't think that's the case. The taste of the alcohol was consistent with the top shelf stuff we drink on home turf. The (non-alcoholic) fruit smoothies are also delicious! • Activities: They have lots of activities throughout the day and into the late evening. A daily schedule is posted by the pool, and a printed weekly schedule is included in the package you get upon checking in. Daytime activities include water aerobics (more fun than it sounds!), water volleyball, beach volleyball, Zumba lessons, and more. There are 4 ping pong tables in the pool area that are available all the time, plus they have daily ping pong tournaments. There's a different indoor, after dinner activity each evening - ranging from casino night (they provide fake/Monopoly-like money for you to play with), to an "International Dance Show", to karaoke, to a Michael Jackson tribute show. The shows were a bit cheesy (not professional caliber performers), but they were still fun to watch! There's a family movie shown on a large screen on the beach each evening, with fresh popcorn served to complete the experience. There's also a kid zone by the kid's pool. Though our kids are too old for that, it looked cool. Our kids were able to connect with peers - making vacation friends - primarily by participating in the beach volleyball, water volleyball and ping pong activities. • Pools & Beach: The beach is better than I'd expected given the reviews I read. The hotel has a private beach, which wasn't ever very crowded. The dry part of the beach (where you'd set up camp) ranges from medium-soft to course sand. As you enter the ocean it's sandy, then you get to a section that's small rocks for a couple of feet, then it's sandy again for the rest of the way. There are 3 large pools, connected by a "lazy river". All of them are great! One is focused on smaller kids. One is for all ages, but is quieter (no music or organized activities) and has some shade. The third is for all ages, is in full sun, has a swim-up bar, and has all of the organized activities, plus music playing. Wait staff serve beverages and food at all of the pools. • Security: I was thinking that our two teenage girls wouldn't be able to venture onto the beach at night, thinking that "unsavory" people and/or activities might be going on there at that time. Not so. The entire resort is family-oriented, and even at night the resort's private beach had that safe, family-friendly environment. • New Years Celebration: There was an optional (extra charge) event for New Years that we elected not to do. It was $200 per person, which was way outside our price range. It included a gourmet, on-the-beach dinner, with band/dancing and fireworks. The concierge informed us that if we didn't want to do the formal package, we could dine as usual in the restaurants, then take lounge chairs to the beach and listen to the band and watch the fireworks (for free). That's what we did, and it was amazing! What a great way to spend New Years as a family! • Condo/Time-share pitches: There is NO pitch! 😊 That was a factor in our selecting this property, as my husband and I HATE being subjected to unwanted sales pitches. We weren't disappointed. It simply isn't done at this property.
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Velas Vallarta

November 27, 2017, Guest
Excellent resort..not new but very well maintained, immaculately clean, grounds simply beautiful, food top quality and service excellent!
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The perfect vacation.

August 01, 2017, Guest
We stayed at vellas and had the best time. Mercalino was our waiter by the pool and he is the best! He saved us a table when we said we were going to be in an excursion and would not be at pool in time to get a shaded spot. The room service was excellent and so was the service at the restaurants. We can not wait to go back!
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Definitely we will be back to Velas Vallarta

July 25, 2017, Guest
It was our firts time in Mexico at all and we enjoyed it a lot. I went with my family , two adults and two kids (2 Y old and 6 y old) and we definitely loved it. The Restaurants are just great, food was amazing super delicious, we had two options Andrea and Ribera and they have differents menus so we tried all those options. Crepas in the lobby was a Bump!!! Room was very clean and room service spectacular. My son who is 6y was asking everyday to spend time in the kids club and the girls over there in charge were super nice and lovely with the kids. Hoping to go back in the future. Our special thanks to Mr. Rigoberto one of the persons in charge at Riviera's restaurant he was very charming and took his time to give us recommendations about where to go in Pto. Vallarta.
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Absolutely Awesome!

July 16, 2017, Guest
This resort is fabulous! We have been to many all inclusive resorts but none can compare to Velas Vallarta. We were there for 8 nights for our daughter's wedding. We had a group of 60 people and everyone agreed this place is awesome! The hotel was not full and they upgraded every one of our guests. What a wonderful touch! The resort is gorgeous. You feel like you are in a botanical garden. The grounds are immaculate! It has three pools, one large pool with a swim up bar, volleyball area, and lots of spots with tanning beds and benches that are perfect for small children to stand on and play. The Second pool is a quieter one and the third pool is a child's waiting pool. The lazy river is really just a short connection between the two pools. The service was impeccable! I do not think I have ever been at a hotel/resort with better service. The food was fabulous! Both restaurants serve breakfast and you can either order off the menu or do the buffet. We ate all of our lunches around the pool. There is a pool menu but they will bring you whatever you want. The menus at the two restaurants change every night with a different theme. There is also 24 hour room service. The one bedroom suite is very large and spacious with a beautiful balcony. They even have turndown service in the evening with chocolates on your bed. I would highly recommend this resort.
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